Terms & Conditions
1. Guesthouse Reservations & Cancellations:
1.1 Full payment is required at the time of booking. Refunds are provided only if room is booked at the refundable rate and cancellation is made a minimum of 30-days in advance of arrival date.
1.2 Any payment transfer fee in reserving a room is the responsibility of the guest. Refunds on cancellations are made minus any transfer fees incurred.
2. Occupancy:
2.1 Occupancy will be from 3:00 pm on the day of arrival to 11:00 am on the day of departure, unless special arrangements are made in advance.
2.2 Arta is an adults-only guesthouse. Persons under the age of 18 are not permitted without the permission of Arta.
2.3 The number of people occupying a room must not exceed the number stated.
3. Loss or Damage of Guests Property:
3.1 Arta does not accept any responsibility for loss or damage of property within the guesthouse or or its common areas during the stay. Personal room safes are provided for these items. The safety and protection of one’s person and belongings remains the responsibility of the Guest and not Arta, it’s ownership or staff.
4. Loss from or Damage to Guesthouse Property:
4.1 Guests shall indemnify Arta for any loss from or damage to Arta including its decoration, furnishings and equipment caused by willful act or carelessness of the guest.
4.2 Guests will be liable to pay on demand the amount required to rectify the damage caused or to replace any items missing from Arta upon submission of a damage or loss claim to the Guest.
5. Guest Behaviour:
5.1 Guests are requested to conduct themselves appropriately at all times and to comply with Arta procedures and/or requests with regard to conduct and respect for the property, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth operation of Arta, or cause offence to other guests or members of staff. We reserve the right to refuse accommodation or services or remove the Guest or Guests from Arta if, in our opinion, we consider this provision to have been breached. In this case, Arta shall have no obligation to refund the Guest for lost accommodation, services or any other loss or expense incurred.
5.2 Arta has a strict no smoking / vaping and no pets policy throughout the entirety of the property. Any breach of this policy will automatically result in a Є100 minimum charge being made in respect of cleaning etc. from the credit or debit card supplied by the guest as security when the booking was made.
5.3 Guests may not bring any potentially dangerous, hazardous or illegal materials or items into the Guesthouse or Guestrooms.
5.4 Guests may not prevent our management, housekeeping and/or maintenance staff from having access to your room as and when required.
6. No-shows, Weather, Utility Failure and Force Majeure:
6.1 Arta cannot be responsible for no-shows, delayed arrivals or reservations lost or interrupted by natural forces such as weather, the disruption or cancellation of transportation services such as car hire, ferry or boat services to and from the island. In the event of any guest not claiming their reservation in person as specified, Arta reserves the right to deny a refund.
6.2 Arta cannot be responsible for occasional failures of the Island’s electric power, water or other utility services that are beyond our control. Such failures are a regular part of island life and do not provide a cause for guest compensation or refund.
6.3 Arta reserves the right to cancel a reservation forthwith and without liability on its part in the event of unexpected damage or destruction by natural disasters including fire, typhoon, earthquake or acts of terrorism which could prevent it from performing its obligations in connection with any reservation. In such an event Arta will refund 100% of the payment made but will have no further liability to the Guest for inconvenience due to the loss of accommodation or other expenses incurred.
7. Complaints:
7.1 If the Guest has a complaint concerning any aspect of the reservation, room or services provided by Arta then it is the duty of the Guest to inform Arta immediately, or as soon as is reasonably practical before the termination of the stay.
7.2 It is specifically agreed between the parties that the failure by the Guest to notify Arta of any dissatisfaction or complaint in accordance with the time scale set out in clause 7.1 will entitle Arta to refuse to entertain the complaint, irrespective of its merits.
7.3 Any other questions, concerns, comments or complaints may be addressed to the House Manager or forwarded to: hello@artahydra.com